FAQs & FYIs
1. What happens after the 15 minute free consultation? If we both agree to move forward with the counseling relationship, you will first receive an email from HelloAlma or Headway to enter your insurance information. Your coverage will be verified and you will be notified of your co-pay amount, if any per session. If you decide to move forward, you will receive an email with my intake paperwork. The paperwork includes: Good Faith Estimate (if pating out of pocket only), Consent to Treatment, Release of Information and HIPAA. All paperwork must be returned to me completed before we can set up your initial session.
2. How long and frequent are sessions? Sessions are 50 minutes except for concierge sessions which are 60+ minutes. You can schedule weekly sessions (reccomended) or bi-weekly sessions. It depends on your needs. All sessions are by appointment only.
3. Are session online only? No. For in-person sessions my office is located @ 4925 Davis Blvd. in North Richland Hills 7618. Please note that this location is by appointment only and it's on the 2nd floor. The building does not have an elevator. Weather permitting, I offer walk & Talk sessions for private pay clients only. After initial online session, if deemed appropriate, we decide which park in North Fort Worth to meet at. Walk & Talk sessions are walks where we hold sessions as we would online. I also offer concierge therapy in-person.
4. What if I need discrete counseling sessions? Although I do not stigmatize mental health, I understand some members of our community require discrete services. I offer concierge therapy services in whihch I come to your home/office to conduct sessions. Please visit my "Concierge Therapy Services" tab above to learn more or give me a call.
5. How is billing handled for private pay clients? I use Ivy Pay, which is safe, secured and user friendly. I require an active credit card to be on file. Your credit card will be automatically billed up to 24 hours prior to each scheduled session in order to secure your spot.
6. What if I need to cancel my session? To avoid the cancellation fee, (full session fee), you are required to cancel by phone/email with exactly 24 hours or more from scheduled time. Any cancellations with less than 24 hours, the full session fee will be billed to the credit card on file and refunds will not be issued.
7. ​What if I "No Show" my scheduled session? Remember, sessions are billed 24 hours in advance so if you "No Show" you still pay for the full session fee. The "No Show" policy is strictly enforced and refunds will NOT be issued
8. What if I'm late to my session? I will be waiting and available the entire 50 minutes, but keep in mind that your time will not be extended if you arrive late.
Have questions I did not cover? Call or send an email. Please just be mindful of any private information you share in the email.